The Bunker is committed to ensuring that the products you purchase from us meet your expectations. From time to time, we understand that returns or exchanges may be necessary to meet that standard. This is why The Bunker offers a standard 30-day return or exchange policy. Restrictions apply as outlined in the following section, but as a general guideline, to return or exchange an item, please note the following:

• All returns are subject to a standard 25% restocking fee. This fee may only be waived at the sole discretion of The Bunker.
• Items must be in like-new, resalable condition to be eligible. Signs of wear or tear on the items may disqualify them from this return policy. This determination is at The Bunker’s discretion.
• The original receipt, invoice, or order reference must be present at the time of the return in order for the return to be processed.

Exceptions

• Embellished items – items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of our customers cannot be returned. All sales on embellished items are final at time of order placement. Items may be exchanged if the exchange is due to our error.
• Special Order items – items that The Bunker does not regularly carry in stock cannot be returned. All sales on Special Order items are final at time of order placement. Items may be exchanged if the exchange is due to our error.
• Body armor – bulletproof material (plates, panels, etc.) cannot be returned or exchanged. All sales on body armor are final at time of order placement. Manufacturer defects should be handled through the manufacturer.
• HAZMAT or ORM-D items – Includes, but is not limited to, self-defense sprays, chemical kits, select first aid kits and components, road flares, and fire extinguishers. These items cannot be returned or exchanged.
• Electronics – Body cameras, audio recording devices, memory cards, less lethal self-defense devices (e.g. stun guns or tasers), cannot be returned to The Bunker. They must be returned directly to the manufacturer in accordance with the manufacturer’s return policy.
• Manufacturer Warranties - Many products sold by The Bunker offer extended manufacturer’s warranties. For returns related to matters covered by a manufacturer’s warranty, please contact them directly. The Bunker does not handle any warranties or policies beyond the 30-day return policy in this document.
• Order discrepancies are not covered by this return policy. Order discrepancies must be reported within 7 calendar days of receipt of the order. After that time, The Bunker will consider an order to have been fulfilled accurately in its entirety and the customer has accepted as such.
  • Example: An order is placed for 10 items and fulfilled by The Bunker. 15 days later, the customer reports receipt of 9. The Bunker will have already closed the order and will not be delivering an additional item at no charge.